Power Point: Find out what you are good at
“Ultimately if you can put a wall up, if you can paint, if you can work with other people and, most important, if you find out what you are good at, that’s the key.”
– British chef Jamie Oliver, in the New York Times Magazine, challenging the myth that a traditional education is the only way to be successful. Today Oliver’s hyperactivity is his trademark but as a child he was branded “special needs” and pulled from regular classes to learn to read and write amidst classmates’ taunting. “We’re not supposed to be all academic. What is education? A bunch of stuff that people think we should know.”
Oliver, who was working in the kitchen of his father’s pub by age 13, recommends starting early. “Kids can do detailed, technical things, and they can do them well. Have you seen them on skateboards and surfing? It doesn’t have to be a BMX, it can be a pot and a pan and a knife.” Time to put your young ones to work in the kitchen! –Jessica Shambora
Power Point: Work at it!
“No one’s born being good at things. You become good at things through hard work. You’re not a varsity athlete the first time you play a new sport. You don’t hit every note the first time you sing a song. You’ve got to practice.”
–President Obama, in his “back-to-school” speech to kids today. The President’s rallying cry reminded us of wisdom divvied out by Fortune’s Geoff Colvin in his book, Talent is Overrated. There–and in his Guest Post on Postcards–Geoff details how exceptionally successful people got that way not by innate talent, but rather, by working really hard.
“The truth is, being successful is hard,” Obama told students today and left them with a higher calling. “If you quit on school,” he said, “you’re not just quitting on yourself, you’re quitting on your country.” –Jessica Shambora
Guest Post: The value of volunteerism
On April 21, President Obama signed the Edward M. Kennedy Serve America Act. What better day than today to spotlight businesses that reflect the late Senator’s mission to expand national service. More and more companies–IBM (IBM), UPS (UPS), Target (TGT), General Electric (GE), Citigroup (C) and Pfizer (PFE), among them–are aiding not-for-profits by having their employees share skills. Done right, this sort of volunteerism can be win-win-win: image-enhancing for the company, morale-boosting for employees, and generally good for the world.
A Billion + Change (“Great Talent for the Greater Good”) is the national program through which corporations pledge to expand their volunteered professional services to the nonprofit sector. Another member, besides the companies above, is Deloitte, whose CEO is committed personally. Here’s Deloitte CEO Barry Salzberg’s take on the value of volunteerism:

Photo Courtesy of Deloitte LLP
Recently, I was sitting with several dozen inner-city teens, talking with them about college and careers. It was a free-wheeling conversation. I was peppered with questions–including, “How can I get your job?”
I left absolutely convinced that as a result of that session, at least one kid who otherwise would have missed going to college will, in fact, be going. Let me tell you, it made my day, if not my week.
And it reminded me of an often overlooked way to meet people’s needs, particularly in these hard times as non-profit organizations are seeing double-digit drops in funding–as demand goes through the roof. I’m talking about skills-based volunteerism. That is, donating high-value, professional skills–for free.
Our company, Deloitte, recently conducted a survey on corporate volunteering. We found that 91% of respondents agreed that skills-based volunteering would add value to training and development, especially in fostering leadership and business skills. But only 16% of companies offer skills-based volunteering as an option for employees. Only one out of six.
Given the obvious need out there and also given President Obama’s impassioned call for national service, we’ve gone way beyond surveying about volunteerism. We’ve pledged $50 million in services–that’s right, $50 million worth of our employees’ time–over three years to help non-profit organizations boost their effectiveness.
Deloitte employees are donating skills in such areas as IT, marketing and personnel management at all sorts of non-profit organizations. For me, education is a special passion. I wasn’t the first in my family ever to go to college–my older sister claimed that honor. But I know what a profound difference it made in my life and in the lives of my two sons. So I work with a non-profit called College Summit.
College Summit, in fact, brought me and those inner-city kids together. The organization’s goal: to take kids–many from families in which nobody has ever gone to college—and get them into college. The approach: Create a ‘college-going culture’ in high schools where college-going rates are low. We provide cash, lots of volunteer hours from our people, and pro bono work on systems that give principals and schools districts much better data about their students’ progress.
Through personal experience, I’ve learned that skills-based volunteerism is one of those double bottom-line investments. It helps non-profits build capacity to serve more people with greater efficiency–which makes the non-profit more attractive for corporate support. That’s the no-brainer benefit. The less obvious benefit is the real-world training for our people, especially our younger people. We do valuable, low-cost training and we also do some good for the world.
Barry Salzberg, with Deloitte for 32 years, has been CEO since 2007.
Guest Post: Bridging college to career…to CEO?
You never know who your summer intern will turn out to be. In 1980, Ursula Burns was a summer intern in mechanical engineering at Xerox (XRX). Last month, she became CEO there. In 1985, Sallie Krawcheck was a summer intern at Fortune. She later climbed to the top tier of Citigroup (C), where she served as CFO and ran a $13 billion wealth management unit. Last week, Krawcheck moved to Bank of America (BAC) to head its global wealth and investment management business.
So, treat your intern well. He or she could be your boss someday. As we mention in the current Fortune, smart bosses employ interns to learn how the world is changing. Morgan Stanley (MS) recently published a report on digital media that was written by a 15-year-old summer intern. Hewlett-Packard (HPQ) CTO Phillip McKinney has interns live with him–to help him understand young consumers.
Another company that manages interns well is Siemens Hearing Instruments, a unit of German-based Siemens AG (SI). Here’s Christi Pedra, president and CEO of Siemens Hearing, with some advice for giving interns the best summer experience and getting value in return:
When I attended college (could it really be 30 years ago?), we picked majors that were suitable to a lifetime career in one field. With one position in mind. You could be an accountant or a nurse or a teacher. If you graduated with a general business degree, you hoped for a long career at IBM (IBM), Xerox or some financial institution.
Steadfast and secure. That was then.
This is now. It’s acceptable to change jobs frequently, or pursue a totally new career. With life expectancy approaching 80, you could easily have three or four successful and distinct careers.
As CEO of Siemens Hearing, how can I help young people navigate the bridge from college to career?
When I joined Siemens Hearing in 2007, I launched a summer intern program–and in designing it, I took input from my nieces and my son who were in the midst of internships (good and bad). One of my nieces had a great experience at a PR firm in New York City. The CEO invited all the interns to a reception in his home midway through the summer. In contrast, my other niece complained about getting an assignment that her supervisor assumed would take several days. When she finished the project early, there was no one to ask for the next assignment–because her manager went on vacation for three days. The better part of her week was spent browsing the Internet, trying to look busy!
We used these lessons, along with ideas from our employees, to shape our program, which has turned out to be really successful. A few ideas I’ll share:
First of all, we make a big deal for our managers to get interns. Department managers submit a proposal for a project that can be completed in 10 weeks. It must have a measurable outcome and benefit to the business. The best proposals are granted interns. HR helps in the sourcing and selection process. For the last three summers, we’ve hired 12 to 16 interns in their third or fourth year of college, and we pay them attractive wages–on average $18 an hour.
Second, we make it challenging. We give interns assignments that matter to them and to us. This is not a shadow experience. The interns report to a department manager and are assigned a mentor. They’re assigned tasks as part of a cross-functional project team and manage assignments against a time line. I’ve had interns co-author a research paper, redesign a manufacturing line that resulted in a 24% productivity improvement, conduct and publish interviews for on-line media, and create video marketing segments.
Third, we make it real. Each year, we have our interns present their assignments. It used to be that the audience consisted of intern supervisors and me. But over the past couple of years, interest grew so much that we opened it up to all managers and department colleagues. Last year, intern presentation day was standing room only; this year, we reconfigured our training room to accommodate more than 30 attendees. Once again, the intern projects far exceeded expectations. For example, our interns simplified manufacturing tool kits, audited and redefined work instructions, developed internal communication campaigns and validated software. Ten weeks ago, they entered Siemens Hearing Instruments as students, and now they will be leaving us as professionals.
The results have been truly rewarding. We’ve offered permanent employment to at least one intern from each summer program. We’ve hired these interns in sales support, web marketing and finance. A win-win for all. And this year, we expect to extend two intern assignments into the fall and hire another two interns into permanent positions.
I kind of wish I were 22 again.
Unlike the job-hopping young people she writes about, Pedra has been with Siemens for more than 20 years. She graduated from Montclair State University and earned her MBA at Rutgers.
New power in Africa…and beyond
Leadership, essentially, is about inspiring others to carry on a mission. The leadership opportunity compounds in a connected, viral, global community.
Here’s how leadership can spread: In 2006, Fortune and the U.S. State Department launched the Global Women Leaders Mentoring Partnership. Every year since then, we’ve selected two dozen or more of the best and brightest young women leaders in developing countries and invited them to the U.S. to shadow women who attend the annual Fortune Most Powerful Women Summit. Mentor/CEOs like Andrea Jung of Avon (AVP), Ellen Kullman of DuPont (DD), Ann Moore of Time Inc. (TWX), and Ursula Burns and Anne Mulcahy (now chairman) of Xerox (XRX)–plus top women execs at companies like Wal-Mart (WMT) and Exxon-Mobil–have hosted these international women. Ideally, the mentees return home and apply what they learned to improve their own community.
To reward the mentees who most effectively pay it forward, so to speak, Fortune has partnered with Goldman Sachs (GS)–which has created its own program, 10,000 Women, to educate and mentor rising-star businesswomen in emerging markets. Last Thursday, a team of judges convened to select a winner of the Goldman Sachs-Fortune Global Women Leaders Mentoring Award.
It was really difficult to choose among the 26 nominees.
There was Maria Pacheco, a 2006 mentee who, after completing her month-long stint in the Fortune-U.S. State Department program, went home to Guatemala and built a network that today connects 1,000 rural craftswomen to markets. With help from United Nations Foundation COO Kathy Bushkin Calvin, who was her mentor, and an ever-expanding web of contacts in the U.S. and Guatemalan governments, Maria recently launched a U.S. company, Wakami World, to distribute the craftswomen’s products.
There was Maria Gabriella Hoch, the head of a Buenos Aires communications consulting firm and a 2007 mentee at NBC Universal. Maria connected with Clarissa Eseiza and Lorena Piazze–fellow Argentinians who had participated in last year’s program. Together, they set up a multi-faceted mentoring and leadership training program for women in their country.
And there was Lucy Kanu, a 2008 mentee at Exxon-Mobil (XOM) who returned to Nigeria and drew more than 500 women to her “Women Mentoring Women Walk.” Lucy modeled the event on a Mentors Walk that Gerry Laybourne, the media entrepreneur, started doing in New York’s Central Park when she was CEO of Oxygen Media. Laybourne invites the Fortune-U.S. State Department mentees to her home each year when they’re all in New York City for the close of their month-long visit. The stories she shares are infectious. Inspired by Laybourne–and by Lucy Kanu in Nigeria–alums of the mentoring program have staged “Women Mentoring Women Walks” in Kenya, Ghana, Serbia, Argentina and Peru.
Laybourne was one of the judges who helped select the winner of the $50,000 Goldman Sachs-Fortune award last week. She told me that she wept as she read the 115-pages of nominations and mentors’ endorsements.
Choosing a winner was difficult, as I said. But the judges settled on two women who have extraordinary stories and compelling plans to use the money–$25,000 each–to improve their communities.
Brigitte Dzogbenuku is one of the winners. Last year, she was the mentee of WNBA President Donna Orender. Brigitte, now 40, went back to her country, Ghana, and created not only a Mentors Walk but also a program called Hoop Sistas, which is a basketball club to teach girls teamwork and self-esteem. Brigitte, who is take-charge and charismatic, plans to use the award money to expand Hoop Sistas beyond Accra to four other cities in Ghana.
The other winner is Penelope Machipi, an alum of Goldman Sachs’ 10,000 Women program in Zambia. Penelope is a shining example of what mentoring can do. A decade ago, when she was 14, she had lost her parents and her family property. She quit school and turned to prostitution to support herself and her brother. With the help of Camfed, a U.S.-based non-profit than fights poverty and HIV/AIDS in rural Africa by educating girls, Penelope got back into school and started a business selling maize. She applied to Goldman’s 10,000 Women and graduated this year.
Now trained in IT, Penelope is managing a computer resource center in Samfya, a remote spot in northern Zambia. The center has nine “green” terminals, an Internet connection, a printer and a photocopier. It’s managed by a team of women, and about 200 girls and women use the center each month.
That’s Penelope’s day job. Her real passion is film-making. Partnering with 22 other women in Samfya, she made a film called Nasange Inshila, meaning “I Have Found My Way,” and the group–calling themselves Samfya Women Filmmakers–has screened it in communities across rural Zambia. They’re planning to make a documentary about gender-based violence.
Penelope and Brigitte will come to the U.S. next month to attend the Fortune Most Powerful Women Summit. Goldman Sachs CEO Lloyd Blankfein will be on hand opening night to present the Goldman Sachs-Fortune Global Women Leaders Mentoring Award to each of these two remarkable women. Dina Powell, a former assistant Secretary of State who is now a Goldman managing director overseeing 10,000 Women, will be there too. She and I, sitting in her State Department office one day in the summer of 2005, dreamed up this Fortune-U.S. State Department Mentoring program. We hardly imagined the global power of one small idea.
P.S. Thanks to Vital Voices for helping Fortune and the State Department bring the mentees to the U.S. and for helping them pay it forward. Thanks to Lisa Clucas for managing the mentoring program for Fortune. Thanks to award judges Gerry Laybourne, Dina Powell, Molly Ashby of Solera Capital, Alyse Nelson of Vital Voices, and the IRC’s Carrie Welch, who chairs the mentoring program with me. And thanks to the mentors!
Filling the tech talent pipeline
I had breakfast today with some extraordinary college students — all women, all majoring in the sciences. That alone makes them extraordinary. After all, women constitute 46% of the U.S. workforce today. But women hold only 26% of the jobs in engineering science and technology. Fewer than 10% of American engineers are women.
The young women whom I met this morning are trying to change that, and we’re cheering them on. They make up the first class of participants in the National Math + Science Young Leaders Program, a new partnership between Fortune, ExxonMobil (XOM), and the National Math + Science Initiative.
If you read Postcards regularly, you know about the Fortune-U.S. State Department Global Women Leaders Mentoring Partnership, which is another offshoot of the Fortune Most Powerful Women Summit. That global mentoring program, launched in 2006, is a remarkable success: 32 rising stars from 23 developing countries came to the U.S. for a month this spring and were mentored by America’s top women execs. This new mentoring venture is aimed at filling a glaring gap here at home.
We already have an impressive lineup of mentors. Three of ExxonMobil’s senior women — VP of global marketing Margaret Mattix, VP of Engineering Sara Ortwein, and VP of Geoscience Pam Darwin — are mentoring college students in Texas, close to their offices. The other mentors are venture capitalist Ann Winblad of Hummer Winblad, Kendle International (KNDL) CEO Candace Kendle, and Kathy Button Bell, chief marketing officer at Emerson (EMR), the $25 billion manufacturing and technology company.
And there’s one “mentor-at-large” who coaches via National Math + Science Young Leaders webinars: Sally Ride. Yes, the astronaut. Ride, a regular at the Most Powerful Women Summit, now has a company, Sally Ride Science, and has dedicated her post-orbit life to encouraging girls to go into science and math.
The young women who bravely venture in that direction — and help to ease a tech talent drought that’s only worsening — need role models more than ever. Mentee Stephanie Ren, who is an electrical engineering major and computer science minor at University of California Berkeley, noted this morning that guys outnumber girls by close to 10 to 1 in her computer science classes. Ren also said that after spending a day in Silicon Valley with Winblad recently — and meeting some of the veteran VC’s high-powered pals — she came to believe that she has a shot at living her dream: to work at Google (GOOG) someday.
Incidentally, Ren said that after Google, she envisions becoming an elementary school teacher. (I tell everyone “Don’t plan your career” — and said the same to these young women at breakfast — but I applaud Ren for aiming to “pay it forward” to the next generation of techies.)
At the least, this new National Math + Science Young Leaders Program will give smart young women a little more confidence to be pioneers. Another mentee, Therica Grosshans, who’s a geology major at the University of Houston, said this morning that visiting ExxonMobil and getting to know her mentor, Pam Darwin, changed her outlook on her own career. Says Grosshans, “She made me feel that I can get that far.”
Power Point: Be agile in uncertain times
“Right now, nothing is more important than a nimble, agile leader, who is comfortable with ambiguity and figuring it out as they go along.”
–Avon (AVP) President Liz Smith, in a discussion led by Pattie Sellers at NYU today. The panel, which also included Cece Sutton, Morgan Stanley’s (MS) new retail banking president, was hosted by Forte Foundation. (To view video of the dialogue, click here.)
Smith and Sutton, both on Fortune’s Most Powerful Women list, talked about how the global recession has altered what they seek in the talent they recruit. Smith values flexibility and a certain comfort with not knowing what tomorrow will bring–because more than ever, who can predict? Management, she said, has become “less strategic planning than scenario planning: ‘If this, then what?’”
It’s also more important than ever to be “completely transparent in order to take your people along on the journey,” Smith said. Sutton agreed, adding: “People who are successful now are great operators: Know the business and be in the weeds.” –Jessica Shambora
Lessons from a digital startup
by Jessica Shambora
Raises may be up in smoke, and those perks we loved too. But talk is cheap–which may be why Time Inc. (TWX), my employer, has started doing in-house training seminars, taught by its own senior execs and veteran editors.
I’ve been trying out Time Inc. University’s “Learn from a Leader” classes. People Managing Editor Larry Hackett has led “The Cover Selection.” Vivek Shah, who used to oversee Fortune and now is the digital boss for Time Inc.’s News group, taught “How to Monetize a Website.” We’ve even got Pattie Sellers — Fortune Editor at Large as well as Postcards‘ founder and boss — doing a course on, of all things, powerful women. Go figure!
Company-sponsored classes can be an awful waste of time. But actually, I learned a lot the other day when I went to “The Anatomy of a Digital Startup,” led by Time Inc. SVP Andy Blau. He’s the GM of advertising sales and marketing and also president of Life (but today brought news that he returning to the News Business Unit as SVP and Group General Manager).
Remember Life? After briefly reincarnating as a Sunday supplement a few years ago, the once-great magazine is back again –now in digital form as Life.com. Blau and Life managing editor Bill Shapiro partnered with Google (GOOG) to scan millions of photos dating back to the 1850s — only 3% of which ever appeared in Life magazine — and struck an ad revenue-sharing deal to pay for that work, which took more than two years. Time Inc. also partnered with Getty Images to collect photos and build the site. It launched on March 31, with 7 million photos, plus 3,000 new photos from Getty added daily.
Most people would have bet against it. But Life sprung back to life. With hardly any promotion, Life.com exceeded one million page views on each of its first two days. On the third day, the anniversary of Martin Luther King Jr.’s death, the site featured never before seen photos from the day he was slain; traffic jumped to 10 million page views, from media mentions and lots of buzz. Controversy helps: The first week of June, Life.com logged 46 million page views, thanks in part to color photos of Hitler. Unearthed photos of Marilyn Monroe also drew millions of page views.
“Now the hard work begins,” Blau sighs, explaining how the team will use search engine optimization, partnerships and viral drivers to attract eyeballs to Life.com. One lesson they learned: Keep it simple. Life is alive again online partly because it’s user-friendly. You can easily search for photos by topic, time period, interest or photographer. You can buy framed prints. And soon you’ll be to create personal life timelines through photos of news events and pop-culture moments–and publish books and magazines.
I’ll try those features as Life.com evolves. Next week I’m heading to “How to Land the Big Interview,” taught by Entertainment Weekly managing editor Jess Cagle. Hmm, I wonder if Jess will tell me how to get Angelina to tell her real story to Fortune.
Power Point: Celebrate and give thanks
“Every time you celebrate an achievement, be thankful to those who made it possible.”
–Steven Chu, U.S. Secretary of Energy, in his address to Harvard grads Thursday. Chu encouraged students to give a shout out to parents, friends and inspirational professors. “Especially thank the other professors whose less-than-brilliant lectures forced you to teach yourself. Going forward, the ability to teach yourself is the hallmark of a great liberal arts education and will be the key to your success.”
Chu compared the structure of his speech to a “classical sonata.” The final movement was a plea for the new crop of Crimson alum to take on the threat of climate change. “As our future intellectual leaders, take the time to learn more about what’s at stake, and then act on that knowledge. As future scientists and engineers, I ask you to give us better technology solutions. As future economists and political scientists, I ask you to create better policy options. As future business leaders, I ask that you make sustainability an integral part of your business.” Music to our ears. –Jessica Shambora
Freston: Pack a well worn passport and a curious spirit
Here’s the third and final segment of Tom Freston’s 2007 commencement speech at Emerson College. In earlier posts, Viacom’s (VIAB) former CEO shared career lessons and detailed the first two “things you’re going to want to be able to say you’ve done if ever you are called upon to impart wisdom upon the young.” Here are Nos. 3 and 4 on that list, along with Freston’s warning about what could happen if grads don’t follow his advice.
No. 3: You’re going to want to say that your passport is well worn and filled-to-the-brim with stamps and visas. Because all those exotic stamps from far away places are the kind of tattoos that you won’t regret when you’re older. Travel is the best and probably cheapest graduate school you can buy.
I learned way more from my travels than I ever did in business school. My experiences overseas gave me the self-confidence and international perspective to build MTV and Nickelodeon into global brands early on. We were the first to do that.
A good adventure can change your life – and why would you put that off? It’s too late for you people to drop out of college now, but there are still plenty of things you can drop out of: Just get on a plane and go. Travel early and travel often. Live abroad, if you can. Understand cultures other than your own. As your understanding of other cultures increases, your understanding of yourself and your own culture will increase exponentially.
We, as Americans, have so much to learn here. We have a shockingly low level of global awareness and familiarity and little idea of how the world sees us. And those disturbing facts keep getting us into a lot of trouble.
The flatter the world, the more you need to be globally attuned and conversant. And you will find that the diversity of friends, interests, and thinking that this will bring you will broaden your scope and enrich your life here at home.
Fourth and last: Forty-years from now, you DO NOT want to say you are still only listening to The Shins and Arcade Fire, or LCD. To do that, you must very consciously maintain your curiosity, broaden your interests and continue to follow the cultural flow wherever it goes. Refuse to get too comfortable with what you already know. People’s tastes and attitudes tend to freeze up in their late ‘20’s. There are plenty of people my age whose cultural preferences were cryogenically sealed in 1974. It’s amazing and it’s not pretty. Many guys my age are still exclusively rocking out to Foghat.
What I have seen over my many years in the media and entertainment business, where I know a lot of you are headed, is that the most successful people – writers, executives, whatever – have many interests, an encyclopedic knowledge about them, and an undying curiosity about social trends and the endless parade of “next new things.”
They are always growing.
So my advice to you: Stave off obsolescence and prolong adolescence. Stay a young thinker. Read, listen to and watch everything you can. Explore the corners of popular culture and the arts. And, of course, these days you have to stay maniacally plugged in to the cutting edge of whatever technology is taking your profession into the future – otherwise you’re toast.
I know you just got done cramming for finals. But most of what you have to learn in life is yet to come. At Emerson you have been immersed to your eyeballs in the mix of today’s culture, and you have all thrived. But it will become increasingly hard to maintain that edge as you get older. Your responsibilities pile up. But learning is never the wrong choice…those who stop learning are the only people who really ever grow old.
Now, I don’t want to scare you but these guidelines I offer are to be ignored at your own peril. If you don’t show maniacal passion for something, if you don’t immerse yourself fully in the world by traveling or living abroad, if you don’t stay curious, if you never change your mind or develop a healthy sense of self-awareness, there is a real danger that you might end up as the President of the United States. [Bush was President when Freston delivered this speech.]
But if you take this very basic advice to heart – to follow your heart and never settle for less, to reincarnate when necessary, to live on our whole planet and revel in all of it and to keep learning always – maybe you will have the kind of career and life that no guidance counselor could have predicted for you.
And maybe, 40 years from now, you will find yourself at a commencement podium passing along the wisdom you acquired. And, if you are especially blessed, you will look out into that sea of graduates and see your own son or daughter in cap and gown.
So, Class of 2007, congratulations on all your hard work. You should feel very proud. Enjoy your accomplishments today and prepare for the great ride that starts tomorrow. Relax – you’re gonna be OK. The fun is just beginning. Best to you always and Godspeed!
For more on Freston, read Pattie’s exclusive profile in the February 16 issue of Fortune, “The Most Wanted Man on the Planet.” Freston built MTV and rose to be CEO of Viacom, only to be dumped by Sumner Redstone, Viacom’s chairman, on Labor Day 2006. More recently he’s been trotting the globe –Afghanistan, Burma, Rwanda; helping Oprah build her new TV network, OWN; and joining U2 frontman Bono on his mission to reduce global poverty and AIDS.
Co-founder and creative director of Tory Burch LLC
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