From the pinnacles of power by Fortune editor at large Patricia Sellers
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November 3, 2008, 3:24 pm

Starbucks gets a boost from Costco

Have you noticed that Starbucks’ (SBUX) stock has popped up from its seven-year low? Last Monday the shares were trading below $10. Then they got a boost last Wednesday when CEO Howard Schultz noted that he saw a slight upturn in store traffic in October. The stock has outperformed the broader market rally and is now trading just below $13.

Another reason for the nascent recovery: A Starbucks promotion at Costco — five $20 Starbucks cards for $79.95 — is outperforming expectations. “We believe it’s the best-selling product at Costco,” Schultz told me when I sat down with him at Starbucks’ Leadership conference for its managers in New Orleans last Wednesday.

Costco management won’t confirm that the Starbucks five-pack is its No. 1 seller. But the two companies clearly have a winner on hand. A month ago, when Starbucks launched the promotion at Costco (COST), Schultz said, the first order of 250,000 five-packs was supposed to last through the holiday season. “It sold out in three and a half weeks,” he said. Four weeks after launch, Starbucks shipped its second order. Schultz is hoping, of course, that those Costco discount shoppers will help reverse his own traffic downturn that recently contributed to Starbucks first-ever quarterly loss.

Given the steepest decline in U.S. consumer spending in 28 years (according to last Thursday’s GDP report) and fiercer-than-ever competition from McDonald’s (MCD) and Dunkin’ Donuts, what’s a premium-brand boss to do? “The key is to not make the short-term decision that would subordinate the equity of the brand,” Schultz told me, noting that straight-out discounting is a no-no in his book. So you’ll see a variety of creative traffic-building efforts at Starbucks through year-end. Tomorrow, for instance, if you walk into a Starbucks store and tell a barista that you voted in the Presidential election, you’ll get a free tall coffee. (Go vote!)

Another supposed traffic driver will launch Nov. 28: A partnership with Bono’s Product RED — which raises money to combat AIDS in Africa — will have Starbucks donating five cents for each holiday drink its sells. This Starbucks partnership with RED, as I mentioned last week, revved up the company’s 10,000-plus managers so much that the announcement upstaged even Bono’s surprise appearance at that confab in New Orleans. “In my history with Starbucks,” Schultz told Bono and me backstage, “I’ve never witnessed our people respond in unison that way. It was electric, unprompted and long. It was extraordinary.”

Indeed. Now, if only Schultz can get his customers as pumped as his employees seem to be.

P.S. Meanwhile, another upscale retailer is suffering. Monday’s Wall Street Journal details the woes of Whole Foods (WFMI), which is due to report earnings on Wednesday. Investors should consider, though, that bad news is priced into many retail stocks. Despite dim prospects, retail stocks substantially outperformed the market last week. Staples (SPLS) was the big winner, rising 35%. Its weaker, smaller rival, OfficeMax (OMX), went up 140%.

Stephen (supposedly from Tucson–has anyone ever heard of a TUSCAN, AZ?), are you really a roaster or just trying to slip us a load of (fast-roasted) beans?

Posted By Lonnie, Munich, Germany : November 4, 2008 5:09 pm

I am a local roaster that sells beans to the Dunkin Donuts and McDonalds in my area. I don’t consider my beans that I roast for them any less superior in quality or taste to the ones used in Starbucks. That’s complete crap!

Posted By Stephen, Tuscan, AZ : November 4, 2008 1:31 pm

On the McD’s vs. Starbucks thing.

There’s a vast difference in taste. If you go to Starbucks for lattes, and cappucinos, the espresso bean that they use is FAR superior to what McDonalds uses.

Coffee beans too.

And, I hate to say it, but McD employees don’t put the same attention into making the drinks. It is VERY easy to mess up a latte. If you’re lazy, and you don’t clean the nozzles off, and you let milk “sit” you’re going to make nasty lattes. If you hurry the latte, there will be a half of cup of foam, and the other half a nasty tasting drink.

So, don’t discount the fact that quality will be the trump card in this battle. Starbucks just better make sure it’s employees continue to work hard on drinks, and taking care of the machines.

Posted By Rod, Columbus Ohio : November 4, 2008 9:43 am

Keep selling, and I’ll keep buying. Let’s compare notes later about how Starbucks outperformed these other stocks from hereon out…

Posted By Steve, LA, CA : November 3, 2008 6:39 pm

Too Bad their 4th quarter earnings report comes out November 10th.. Would anyone question that it will make their stock drop?

Would anyone also question that McDonalds, Tim Hortons, and Dunkin Donuts have been shown through SBUX how to brew espresso quickly through a super-automatic machine and for cheap?.. So does anyone know how Starbuck expects to sell a $4 cup of coffee in this market when McD and Dunkin can pump the same thing out at $1-$2?

Posted By Joe Kuppa, Dallas, OR : November 3, 2008 6:06 pm

Anyone who does business with Costco knows that any statement that contains the words “best selling product” and does not mention the words toilet paper, pizza, milk, eggs,
hot dogs, bread, or hundreds of others
is a joke. Maybe it was taken out of context ? Maybe the best selling gift card ? All I see here is $100.00 worth of goods discounted around 40% or more. Not exactly great
for the bottom line. Is business that bad ?

Posted By Costcovend, Monroe, WA : November 3, 2008 5:09 pm

gr8 article….

Posted By madmilker, Possum Hollow, USA : November 3, 2008 4:11 pm
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Jessica ShamboraJessica Shambora started with Fortune as a reporter in June of 2008, following a stint as assistant editor at Travel+Leisure Golf. Shambora has written for Sports Illustrated, SI Latino, Women's Health, and Triathlete. She is a frequent contributor to Postcards.
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